Integration with SupportPal

The integration with Supportpal makes it possible that before you answer a call, Supportpal lets you know who called. The integration is available both in a specially adapted Microsoft Teams app and our own Infinity softphone – Communicator.

Infinity Communicator

With a simple prepared API integration, you can set up the integration. It’s as simple as it gets!

When you receive an incoming call or make an outgoing call to a number that we can trace to a user within your Supportpal, it will appear on the Call tab and you can click it to open the Supportpal User page associated with that number.

Microsoft Teams

We have a special customized Microsoft Teams app that can be installed in Microsoft Teams, which contains everything to be able to more easily manage your telephony, connect calls, monitor queues and see a timeline for your calls. This app also contains all our integrations. You can easily set Supportpal information directly on incoming calls in Microsoft Teams with Infracom’s Communications CallApp

In Supportpal, you can get a pop-up in the application that looks up the contact by number and gives you information without you having to search yourself.