Integration with Microsoft Dynamics 365
The integration with Microsoft Dynamics 365 makes it possible for Microsoft Dynamics 365 to let you know who is calling before you answer calls. The integration is available both in a specially adapted Microsoft Teams app and our own Infinity softphone – Communicator.
We have a special customized Microsoft Teams app that can be installed in Microsoft Teams, which contains everything to be able to easily manage your telephony, connect calls, monitor queues and see a timeline for your calls. This app also contains all our integrations. You can easily set to automatically open Microsoft Dynamics 365 on incoming calls when you answer or even before you answer.