This is how we use your personal data

At InfraCom we will collect some personal data when we use our services. This is a great responsability and we treat your data with high confidentiality.

This is how we use the data we collect

We collect two types of data when you use our services:

Customer data related to your services, such as name, personal number, address, telephone numbers, e-mail address, data about what services you are using and how you use them, your log in credentials, and other data necessary to cnduct our services.

Traffic data related to using the services including numers you have called / numers calling you, durance of calls, time of calls, location data and other traffic data related to using our services.

How we collect data

We collect and process data:

* When you contact us or whan you registar for any of our events or in any other case when you interact with us or register for a service
* When data is automatically created as you use any of our services, for example when you make a call

* When we get data from other sources such as other operators or bought databases

This is why we collect data:

To deliver services and obey regulations
To communicate with you about our services
To prevent unlawful behaviour when using our services
For marketing purposes

With whom do we share our data?

To other companies in the InfraCom group and subcontractors that need the data to provide our services.

To goverment organisations when so is required by law.

How long do we save our data?

We save the data for as long as we have to, to provide our services.

We also save customer invoicing data for as long as is required by law.

You have rights!

If you want to find out more about what data we have stored about you or your company, contact us!

Så här säger våra kunder om oss

  • Dugga

    “A reliable relationship with our supplier in combination with fast service and help when needed is very important to us. InfraCom has been fast and agile as soon as we have been in need of support. The result of our new solution is that we have a partner for all our communication needs, in a single application.”

    Läs mer

  • Aurora Communications

    Customers across the UK and Europe can benefit from the combined solution creating a complete solution for cost effective contact management including workflow, time scheduled callback and statistics for resource planning.

    Läs mer

  • Havi

    “Having one and the same telephone solution nationwide across the company creates new conditions for the support we can offer our customers”

    Läs mer

Senaste artiklarna från InfraCom

  • Compatibility of Yealink WH6x and BH72 Headsets with InfraCom! 

    Compatibility of Yealink WH6x and BH72 Headsets with InfraCom! 

    Yealink, the global leading provider of enterprise communication and collaboration solutions, and InfraCom, provider of the Infinity Cloud PBX solution, today are pleased to announce the completion of the compatibility…

    Läs inlägg

  • The third generation of Teams Telephony

    The third generation of Teams Telephony

    Even more productivity gains and unique opportunities to impact customer experience. These are some of the advantages of the third generation of Teams Telephony, launching in autumn 2022. In this…

    Läs inlägg

  • A new way to sharpen your company’s customer service with Teams Telephony

    A new way to sharpen your company’s customer service with Teams Telephony

    Companies with Teams Telephony can now see information about incoming calls which is otherwise invisible in telephone exchanges. Call Journey is a new, innovative feature with great potential to enhance…

    Läs inlägg

  • Step by step: How to switch to Teams Telephony

    Step by step: How to switch to Teams Telephony

    Implementing a new telephony solution is probably not your favourite pastime. Most companies perceive it as a tedious project and don’t know where to start. But it’s not that cumbersome!

    Läs inlägg