Partnership between InfraCom and Aurora Innovation deepens to offer a complete solution for cost effective contact management
InfraCom and Aurora Innovation have signed an agreement deepening the existing partnership on sales and service development. As a result, customers across the UK and Europe can benefit from the combined solution creating a complete solution for cost effective contact management including workflow, time scheduled callback and statistics for resource planning.
The partnership combines contact management tools with an underlying telephony solution, meaning the client has one point of contact instead of various suppliers and agreements. It makes it easier to find, manage and solve problems and it adds multiple productivity gains.
Smart Integrated Communications
InfraCom deliver smarter business communication solutions, from traditional ISDN exchanges to modern hosted PBX solutions and Microsoft Teams Phone System intergations resulting in streamlined business, reduced costs, and simplified communication for customers in Europe.
Aurora teleQ increases availability for patients and automates the contact flow
Aurora Innovation’s platform teleQ greatly reduces and automates the incoming contact flow in healthcare, helping hospitals and healthcare centers to boost their productivity at the point of care. The solution ultimately ensures increased availability for patients/customers and a better work environment for healthcare employees.
Partnership to provide market leading solutions
Together, InfraCom and Aurora Innovation will be able to offer market leading contact management solutions for healthcare organisations as well as other businesses across the European market.
“Both companies are already established in a number of countries and it is an exciting, natural progression to build on an existing, strong partnership to offer a fully integrated contact management and communications package reducing overheads and removing the need for separate solutions.” says James Pink, International Partner Sales, InfraCom Communications.
“We see great opportunities to expand our partnership and grow together in new markets, such as the UK. I am confident that we can deliver true value to our common customers” says Janne Valinder, Strategic Partner Alliances, Aurora Innovation.
The third generation of Teams Telephony
Even more productivity gains and unique opportunities to impact customer experience. These are some of the advantages of the third generation of Teams Telephony, launching in autumn 2022. In this…
A new way to sharpen your company’s customer service with Teams Telephony
Companies with Teams Telephony can now see information about incoming calls which is otherwise invisible in telephone exchanges. Call Journey is a new, innovative feature with great potential to enhance…
Step by step: How to switch to Teams Telephony
Implementing a new telephony solution is probably not your favourite pastime. Most companies perceive it as a tedious project and don’t know where to start. But it’s not that cumbersome!
Telecoms for logistics companies: 3 challenges
Logistics companies have a complex business with many points of interaction. This places demands on efficient communication channels and high-performance customer service.