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Articles from InfraCom

  • The third generation of Teams Telephony

    The third generation of Teams Telephony

    Even more productivity gains and unique opportunities to impact customer experience. These are some of the advantages of the third generation of Teams Telephony, launching in autumn 2022. In this…

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  • A new way to sharpen your company’s customer service with Teams Telephony

    A new way to sharpen your company’s customer service with Teams Telephony

    Companies with Teams Telephony can now see information about incoming calls which is otherwise invisible in telephone exchanges. Call Journey is a new, innovative feature with great potential to enhance…

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  • Step by step: How to switch to Teams Telephony

    Step by step: How to switch to Teams Telephony

    Implementing a new telephony solution is probably not your favourite pastime. Most companies perceive it as a tedious project and don’t know where to start. But it’s not that cumbersome!

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  • Telecoms for logistics companies: 3 challenges

    Telecoms for logistics companies: 3 challenges

    Logistics companies have a complex business with many points of interaction. This places demands on efficient communication channels and high-performance customer service.

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