More and more companies are switching to Teams Telephony: 5 reasons why

Teams Telephony has received a real boost in the last year. The main reason is that the adoption of Microsoft Teams has increased dramatically. But there are additional factors that make decision makers opt for a change in their telephony solution. Here are five reasons why companies choose Teams Telephony.

Today, Infracom has hundreds of customers who have chosen Teams Telephony as their communications solution. From being a solution for “early adopters”, Teams Telephony has established itself as an alternative, both to traditional physical solutions and to other cloud-based solutions.

One reason is, of course, that so many people today use Microsoft Teams in their daily work. There is no longer a threshold in getting employees to adopt Teams. Adding external telephony to Teams has consequently become a small and feasible next step.

Why companies switch to Teams Telephony

Here are five reasons why companies and organisations choose to implement Teams Telephony:

1 Requirements for a remote solution

During the pandemic, many companies switched to Teams Telephony to enable remote working for employees who are normally tied to the office.

Italian company, Havi, is one example. By implementing Teams Telephony, they were able to continue the business as usual, with all switchboard operators and the entire customer support department working from home. Read more about Havi ›

2 Switchboard downtime

Downtime in a physical telephone exchange is a situation that often prompts companies to switch to a cloud solution. When an organisation experiences downtime, they may urgently need to find a telephony solution that can be installed swiftly, and then Teams Telephony is a good choice.

3 Old hardware

Companies that have old physical PBX-solutions (i.e. telephone exchange systems) often choose to switch to Teams Telephony. Partly to reduce maintenance costs, partly to avoid the risk of downtime.

4 Demand for flexibility

User customisation is another reason companies choose Teams Telephony, especially in industries that have struggled to find good solutions in the past (such as construction, industry and trade).

You may use Teams Telephony as your telephony solution even if only some of your employees work from the office and call from their computer. Other employees may call from their mobile, from a landline or from a DECT-phone, depending on what suits them best.

5 The possibility of having a single communications platform

The fact that Microsoft Teams can turn into a hub for all communication, is also a reason why organisations choose to switch to Teams Telephony. There are productivity gains to be made from having all tools in one place (files, chat, meetings, calls, switchboard) and from employees being able use different devices, see above.

Nowadays you can also use a lot of traditional hardware with Teams Telephony. You may, for example, connect hardware phones for IP telephony to the Teams solution, but also intercoms and speaker systems, which is useful for stores and supermarkets.

Finally, the increased adoption of Microsoft Teams is, in itself, a reason for the growing interest in Teams Telephony. Many organisations recognise that they can gain additional value – for both employees, administrators and the business at large – by extending the use of Microsoft Teams.

Inertia in changing from one solution to another

Teams Telephony has many benefits. It is scalable, flexible, easy to administer, reliable to operate, cost-effective and it provides productivity gains.

At the same time, there is an inertia in switching to a new solution and adopting a new technology.